Itelazpi

To guarantee our customers best service levels we have an excellent telecommunication equipment management system based on a highly qualified human team, optimised action processes and set of first tier telematic tools. This enables us to monitorise the service continuously, likewise ensuring minimum response times in the face of any event. We have:

• Automatic monitorisation of elements via owner agents. Administration systems and remote equipment configuration.
• Alarm consolidation and analysis system based on IBM Tivoli Netcool product suite.
• Customer Service Desk and incident management system 7x24h. Ticketing system based on BMC Remedy product suite.
• Specialised second tier suppliers and contractors distributed geographically.
• Priority support contracts with manufacturers.
• Service quality reporting tools with online access service for customers.